Customer Service Representative - Online Advertising Specialist with Spanish
Would you like to work in the office where you can find game rooms, relax rooms and cafeteria filled with fresh fruits and freshly squeezed juices? Our client not only provides services to one of the most successful search engines in the world, but also provides their employees with amazing working atmosphere.
- Helping customers work systematically through technical problems and help customers understand the features and benefits of new products that best meet their needs.
- Providing high quality technical customer assistance to company’s client’s customers.
- Supporting end users of online advertising, applications or hardware through existing and new support channels.
- Taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction.
- Ability to resolve billing and payment queries.
- Fluent Spanish
- Very good knowledge of English
- Excellent written communications skills
- Third language verbal and/or written skills are a distinct advantage
- Call Centre Experience: at least 1 year of customer support experience via phone, email, and chat will be preferred
- Experience working with direct consumers, in B2C environment, B2B a plus
- Strong communication skills with a proactive and positive approach to tasks
- An effective team player who is able to also work independently
- Proven ability to deal with problems and solve them effectively
- Very customer service focused, able to deal with customers in a friendly and polite manner