Consumer Experience Advisor / Brand Ambassador is a consumer facing role providing resolution and support to online consumers and global consumer care including order taking and upselling/cross selling of products, promotion of products through online beauty advice, handling consumer enquiries though phone and e-mail and liaise with external parties to obtain information to resolve queries.
- Provide advice, answer questions and promote our brands in every interaction by phone and e-mails
- Process consumer orders, providing information to enable cross selling and upselling of products
- Provide reports, resolve technical queries and undertake associated administrative activities
- Maintain and update product related information, marketing, promotional events, pricing, etc, where applicable
- Provide a “High-Touch” consumer service to our customers
SKILLS AND EXPERIENCE:
- Fluency in Italian (min. C1 level)
- Higher advanced/ fluent level in English
- ABILITY TO WORK FROM HOME IN POLAND
- Excellent communication skills both written and verbal
- The desire to exceed expectations and ability to take ownership of issues
- The ability to prioritise and manage the workload effectively, have a flexible approach, be able to work independently, but also a team player
- Previous experience and knowledge of systems and liaising with suppliers
- Ability to handle difficult situations and tasks
- Computer skills (MS Office)
- Wellbeing and health: we provide a private medical care, Multisport cards, internal SitelFit program - promoting activity
- Rest: we subsidize the holiday
- Giveaway: Christmas - vouchers or additional cash on the account, layettes for newborns, gifts on the occasion of Children's Day
- Fun Management: integration meetings (during the pandemic we use modern streaming channels), Fun Management program - monthly events in each department/project
- Development: free access to modern training platform for every employee, development programs - 95% of our managerial staff is from our internal promotion
- CSR- we care not only about ourselves. We are happy to help those in need.
- Language Course- you don't speak Polish? Join us and sign up for the lessons we organize.
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Sitel Polska Sp. z o.o. for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”